Welcome to the AnimeRelic Help Center. Below you’ll find answers to the most common questions. If you need further assistance, please contact us at support@animerelic.com.
Ordering & Payment
How do I place an order?
Browse our products, select your desired size/color (if applicable), and click “Add to Cart.” When you’re ready, go to the cart and proceed to checkout. Follow the steps to enter your shipping and payment information.
What payment methods do you accept?
We accept major credit and debit cards, as well as other payment options displayed at checkout. All payments are processed securely.
Can I modify or cancel my order after placing it?
Please contact us as soon as possible at support@animerelic.com with your order number. We will do our best to help if the order has not yet entered production. Once an order is in production or has shipped, modifications or cancellations may no longer be possible.
Shipping
How long does it take to process my order?
Most orders are prepared within 3–7 business days after payment is confirmed.
How long does shipping take?
- United States: 7–10 business days after processing
- International: 10–14 business days after processing
These are estimated times and may vary depending on the carrier and destination.
How much is shipping?
- United States: $5.99
- International (all other countries): $12.99
Will I receive a tracking number?
Yes. Once your order ships, you will receive a confirmation email with tracking information (when available).
Who is responsible for customs fees on international orders?
International customers are responsible for any customs duties, import taxes, or fees charged by their country. These are not included in the product price or shipping fee.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for items in new condition (unused, unwashed, undamaged, with original tags/packaging where applicable). We accept returns for both defective and non-defective items, and we also accept exchanges.
How do I start a return or exchange?
Email us at support@animerelic.com with your order number and the reason for the return/exchange. If approved, we will provide a free return shipping label for you to download and print.
Is there a restocking fee?
No. We do not charge restocking fees.
How long does it take to receive my refund?
Once we receive and inspect the returned item, we process refunds within 10 days. The refund will be issued to the original payment method. Please allow additional time for your bank or card issuer to post the refund.
Can I exchange for a different size or product?
Yes. We accept exchanges. Contact us with your request and we will guide you through the process.
Products & Authenticity
Are your products official licensed merchandise?
No. AnimeRelic is an independent brand. Our products feature original, fan-inspired designs created for artistic and expressive purposes. We are not an official licensee or distributor of any anime studio or intellectual property owner.
Are the products made to order?
Most of our products are produced after an order is placed (made-to-order or small-batch). This allows us to offer a wide range of designs while maintaining quality.
What if my item arrives damaged or defective?
Please contact us within 7 days of delivery and include clear photos of the issue. We will arrange a free return and provide a full refund or replacement as quickly as possible.
Other Questions
How can I contact customer support?
Email: support@animerelic.com
Phone: +1 (573) 361-5586
Kawaprint LLC
4405 Jager Dr NE Ste C4-4096
Rio Rancho, NM 87144
United States
Where can I find your full policies?
- Shipping Policy
- Returns & Refunds Policy
- Privacy Policy
- Terms of Service
- Authenticity / Licensing Statement
Thank you for shopping with AnimeRelic. We’re happy to help!